FAQs
Ordering
1. How do I place an order?
To place an order, simply browse our website, select the desired product, and add it to your cart. Proceed to checkout, where you’ll provide your shipping and billing details, choose a payment method, and confirm your order.
2. Can I make changes to my order after it has been placed?
Once an order is placed, changes cannot always be guaranteed. However, please contact our customer support team at support@guifff.com, and we’ll do our best to assist you.
3. Can I track the status of my order?
Yes! Once your order is processed and shipped, you’ll receive a shipping confirmation email with your tracking number. You can track your package anytime on our Track Your Order page.
Shipping
1. Where do you ship to?
We currently ship within the United States. For full details, please visit our Shipping Information page.
2. How much does shipping cost?
Shipping fees vary depending on your location. Within the U.S., standard shipping is $5.90, and express shipping is $9.90.
3. How long does shipping take?
Delivery times vary by location and carrier. For complete details, review our Shipping Information policy.
Return & Refund
1. What is your return policy?
At Guifff, your satisfaction is our top priority. You can return an eligible item within 30 days of delivery if it arrives damaged, defective, or incorrect. For full eligibility criteria, see our Refund and Return Policy.
2. Who covers the return shipping costs?
If an item is defective or incorrect, we’ll cover return shipping. For other reasons, the customer is responsible for return costs.
3. How long does it take to process a refund?
Approved refunds are processed within a few business days after receiving your returned item. Funds usually appear in your account within 5–10 business days, depending on your bank. Learn more on our Refund and Return Policy page.
Cancellation
1. Will I be charged a fee for canceling my order?
We don’t charge cancellation fees. However, if your order has already been processed or shipped, standard shipping fees may apply for returning the item.
For more details, you can reach us anytime through our Contact Page.
Payment
1. What forms of payment do you accept?
We accept major credit and debit cards, including Visa and MasterCard.
2. Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment and personal information during checkout. For details on data safety, please read our Privacy Policy.
3. When will my credit card be charged?
Your payment method will be charged immediately upon completing your purchase.
Need Help?
If you have any additional questions, feel free to reach out through our Contact Page or email us directly at support@guifff.com. We’re always happy to assist!