Refund and Return Policy

Last updated: October 20, 2025

At Guifff, your satisfaction is our highest priority. Every order is crafted with care, and our customer support team is committed to resolving any issue quickly and fairly. Please review our return and refund guidelines below.

1. Eligibility for Returns & Refunds

Because each Guifff product is custom-made, we can only accept returns or issue refunds under the following conditions:

  • The product arrives defective or damaged.

  • The product differs significantly from the description or preview shown at purchase.

  • The incorrect item was received.

To ensure quality control, please report any issues within 30 days of delivery. Requests received after this period may not be processed.

Note: A variation of up to 20% between product images and the actual product may occur due to lighting or screen settings. This does not qualify as a defect.

For delivery expectations, please refer to our Shipping Policy.

2. How to Request a Return or Refund

To initiate a claim, please email support@guifff.com with the following details:

  • Your order number

  • Clear photos or videos showing the defect or issue

  • For printing errors: close-up images of the affected area

  • For sizing issues: a photo with a ruler or measuring tape for scale

  • For missing items: a photo of the received item and the shipping label

Our quality assurance team will review your claim within a few business days. If approved, you will receive a replacement at no extra cost or a full refund (including shipping).

3. Exclusions

Refunds or replacements cannot be issued for:

  • Incorrect size, color, or design chosen by the customer

  • Incorrect or incomplete delivery address

  • Customer change of mind after purchase

  • Damage caused after delivery

  • Failure to review personalization details before checkout

Unauthorized returns or refused deliveries are not eligible for refunds.
For order accuracy, please refer to our Terms of Service.

4. Lost or Missing Orders

If your order has not arrived within 30 days of shipment, please contact us at support@guifff.com.
If the delay or loss is due to a carrier or fulfillment error, we will offer a replacement or full refund.

Guifff is not responsible for non-delivery due to incorrect addresses, refusal of delivery, or forwarding by the recipient.

You can track your shipment anytime through our Track Your Order page.

5. Replacements & Refund Timeline

Since all Guifff products are made-to-order, we do not accept general returns.
For non-returnable items, you may keep, donate, or responsibly recycle them.

Approved refunds are processed promptly, and funds typically appear in your account within 5–10 business days, depending on your bank or payment provider.

For full data-handling information, see our Privacy Policy.

6. Agreement

By completing your purchase with Guifff, you acknowledge and agree to this Refund & Return Policy, along with our Terms of Service and Privacy Policy.

If you have any questions or need assistance, please contact us through our Contact Us page or email support@guifff.com.

 

  • Office and Warehouse: 1410 Westwood Trail Woodstock, Illinois 60098, United States
  • Preferred Contact (SMS Only):+1 (833) 980-4709
  • Email: support@guifff.com